Privaacy policy

Last updated: November 2025

1. Introduction

Welcome to London Drainage Experts ("we", "our", "us").
We respect your privacy and are committed to protecting the personal information that you share with us or that we collect when you visit our website: www.london-drainageexperts.co.uk ("the Site").

This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

London Drainage Experts
10 Oakdale Avenue, Harrow, HA3 0UJ
Email: info@london-drainageexperts.co.uk

3. Information We Collect

We collect and process the following types of personal information:

  • Contact Information: such as your name, phone number, and email address when you complete our contact form or call us.

  • Usage Data: information about how you use our Site, including your IP address, browser type, pages visited, and referring website.

  • Cookies and Tracking: data collected through cookies, Google Analytics, and Google Ads to improve website performance and advertising.

We do not collect or store payment information as we do not take online payments through our Site.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries or service requests.

  • To provide and improve our drainage services.

  • To monitor and analyse website performance using Google Analytics.

  • To deliver targeted ads through Google Ads and track conversions.

  • To ensure security and prevent fraud.

We only process your data when there is a lawful basis to do so, such as your consent or our legitimate business interests.

5. Sharing Your Information

We do not sell your data to third parties.
However, we may share limited information with:

  • Service providers such as Google (for analytics and advertising).

  • Call tracking providers used to measure marketing performance.

  • Legal or regulatory authorities when required by law.

All third parties are required to respect your privacy and process data securely.

6. Cookies and Tracking

Our Site uses cookies to:

  • Remember your preferences.

  • Analyse traffic and performance (via Google Analytics).

  • Measure advertising effectiveness (via Google Ads and call tracking).

You can manage or disable cookies at any time through your browser settings.

7. Data Retention

We keep your information only as long as necessary for the purposes set out in this Policy.
Contact enquiries are typically retained for up to 12 months unless required for legal or operational reasons.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict our processing.

  • Withdraw consent at any time (for marketing).

To exercise these rights, contact us at info@london-drainageexperts.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.